A customer service representative may request remote access to your computer to resolve problems. PitchVantage uses LogMeIn Rescue to facilitate remote access connections. If you have a special case and need remote assistance, the representative will set up an appointment to help you resolve the problem. The representative will also ask for a primary phone number to contact you at the start of the remote session.  

 

The session should last no longer than 20 minutes.

  1. The representative will call you at the beginning of the scheduled time.
  2. The representative will provide a PIN code for you to enter at logmein123.com.
  3. You must grant permission for remote access and download a small executable file.
  4. Make sure your headset and webcam (if external) are plugged into your computer.        
  5. The representative will troubleshoot your settings to ensure PitchVantage works properly.
  6. You will be asked to launch PitchVantage to verify the issue has been resolved.