We can only identify a bug before your laptop clears the error reports. So as soon as a bug occurs, let's say the screen froze during practice, please directly close the app (force quit) and email the following info to support@pitchvantage.com. If you reopen the app right away, error reports are gone.

  •  Operating system
  •  A description of the steps that led to the issue 
  •  Screen shot of the error (if possible)
  •  Player Log
  •  Session Folder & Temp Folder 

See instructions below if you need help finding anything. We really appreciate your help!


How to attach player log?


Click Go  > Click Go to Folder... at bottom of the list.



Copy and paste the following path in the pop up:

~/Library/Logs/Unity/Player.log



Copy (Command C) and paste (Command V) the player.log to your desktop.



Click Attach File buttonin the email reply > Select the copy of the player.log file from your desktop.

How to attach session folder and temp folder?


Click Go > Click Go to Folder... at bottom of the list.


 

Copy and paste the following path in the pop up:

~/Library/Application Support/unity.PitchVantage.PitchVantage


Find the session folder of the practice session that you experienced trouble with. Right click that session folder > Click Compress. Then drag the compressed file to desktop.



Click Attach File buttonin the email reply > Select the compressed Session Folder from your desktop.


To attach temp folder, go through the above process again. Instead of finding a session folder, click a folder called "temp".


How to find Mac OS version?

Click the Apple icon > Click About This Mac.



You will see the Mac OS version and the code name (El Capitan, Yosemite, etc.)



How to take a screenshot?


Pressto take a screenshot > Click Attach File button in the email reply > Select the screenshot from your desktop.