A customer service representative may request remote access to your computer to resolve problems. PitchVantage uses GoToMeeting to facilitate remote access connections. If you have a special case and need remote assistance, the representative will set up an appointment to help you resolve the problem. The representative will also ask for a primary phone number to contact you at the start of the remote session.  

 

The session should last no longer than 20 minutes. 

  1. The representative will email you the link to join the meeting.
  2. You will be prompted to allow a browser extension in order to proceed.
  3. You and the representative will communicate through webcam, microphone, and chat.        
  4.       You will need to share your screen so the representative can guide you through troubleshooting.
  5. You will be asked to launch PitchVantage to verify the issue has been resolved.