Please email the output log and ulf file to us. See instructions below to get help providing the two pieces of info. We really appreciate your help!


For Windows users


How to attach license.ulf file?

Click Attach File buttonin the email reply > Click Computer or This PC > Click Local Disk (C:) > Click Program Files (x86) > Click PitchVantage > Select License.ulf.



How to attach output log?

If you installed PitchVantage in the default folder, click Attach File buttonin the email reply > Click Computer or This PC > Click Local Disk (C:) > Click Program Files (x86) > Click PitchVantage > Click PitchVantage_Data.


If you installed PitchVantage somewhere else, click Attach File buttonin the email reply > Go to the folder where you installed PitchVantage > Click PitchVantage > Click PitchVantage_Data.



Select output_log.txt > Click Open.



 For Mac users

How to attach license.ulf file?
Click Go or Finder > Click Applications > Click PitchVantage.


Copy (Command C) and paste (Command V) license.ulf to your desktop.



Click Attach File buttonin the email reply > Select the copy of the license.ulf from your desktop.


How to attach player log? 

Click Go  > Click Go to Folder... at bottom of the list.

 


Copy and paste the following path in the pop up:

~/Library/Logs/Unity/Player.log

 


 Copy (Command C) and paste (Command Vthe player.log to your desktop.



Click Attach File buttonin the email reply > Select the copy of the player.log file from your desktop.