First, click the apple icon on top left corner > Select System Preferences... from the menu. Then click Security & Privacy.



Click Privacy tab.



Click Camera in the lefthand column, then tick the box next to Firefox.

*If you don't see Camera or Firefox option, please update your MacOS to the latest version (Click Apple Icon > About This Mac > Software Update...) and update your Firefox browser to the latest version (On Windows: click the three horizontal linesin the upper-right corner of the browser, then click Help > About Firefox > Check for updates. On Mac: click Firefox on the menu bar at the top left corner of your screen, then click About Firefox > Check for updates). If updating doesn't work, please contact us right away.



A small window will pop up, click Quit Now. By doing so you are allowing Firefox to access your camera.



Lastly, click Microphone in the lefthand column, then tick the box next to Firefox.

*If you don't see Microphone or Firefox option, please update your MacOS to the latest version (Click Apple Icon > About This Mac > Software Update...) and update your Firefox browser to the latest version (On Windows: click the three horizontal linesin the upper-right corner of the browser, then click Help > About Firefox > Check for updates. On Mac: click Firefox on the menu bar at the top left corner of your screen, then click About Firefox > Check for updates). If updating doesn't work, please contact us right away.



A small window will pop up, click Quit Now. By doing so you are allowing Firefox to access your microphone.



Now log into PitchVantage and see if you can start recording. If you still see the error message, please contact us right away as other factors could block access (anti-virus, broken headset, no camera, Mac OS bug, etc). We will find out for you.