Allow Microphone and Camera access in Microsoft Edge

Modified on Wed, 14 Jun 2023 at 10:34 AM

First, click the Lock icon located next to PitchVantage Cloud URL.

If Camera and/or Microphone are blocked, click the dropdown menu and select Allow.

Lastly, refresh the webpage. Now log into PitchVantage and start recording. If you still see the error message, contact us for help or go through the list below to troubleshoot other factors that could block access:

-Operating system level permission (Windows, Mac)

-Close all other applications and browser tabs

-Is browser up to date? Click the three dots in the upper-right corner of the browser, then click Help and Feedback > About Microsoft Edge > Check for updates

-Clear Cache (Edge)

-Are mic and cam plugged in (external device) AND turned on? Disconnect and reconnect

-Update device driver under Device Manager

-Try a different browser

-Are you able to record yourself here:

-Check your anti-virus software

-Does your mic and cam work in other applications such as Skype or Zoom? If not, hardware might be the problem

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article