Find and Send Data Files

A potential bug has been identified on your PitchVantage software and you need to send data files to tech support.

How to access and send data files for APP bugs? (Windows users)
A:  We can only identify a bug before your laptop clears the error reports. So as soon as a bug occurs, let's say the screen froze during pr...
Tue, 19 Jun, 2018 at 3:42 PM
How to access and send data files for APP bugs? (Mac users)
We can only identify a bug before your laptop clears the error reports. So as soon as a bug occurs, let's say the screen froze during practic...
Fri, 8 Sep, 2017 at 10:59 AM
How to access and send data files for login bugs?
Please email the output log and ulf file to us. See instructions below to get help providing the two pieces of info. We really appreciate you...
Fri, 8 Sep, 2017 at 11:01 AM
How to find the correct session folder?
If you are using PitchVantage version one (users who registered PitchVantage account before June 19, 2017), open PitchVantage > Click Dashboard tab. O...
Sat, 24 Jun, 2017 at 6:03 PM
How to show hidden files?
To find PitchVantage data files, you need to access the AppData folder on your computer. It is possible this folder may be hidden. Take the following ...
Wed, 26 Jul, 2017 at 3:00 PM
How do I send my video?
For Windows users: Windows 7 and 8 users: Open Computer Windows 10 users: Open This PC Then click Local Disk (C:) > Click Users > Click your P...
Wed, 9 Aug, 2017 at 5:52 PM