Initializing PitchVantage circle spinning (Chrome)

Modified on Fri, 08 Mar 2024 at 03:23 PM

Issue: Initializing PitchVantage circle keeps spinning and does not get to the login page.

First, please make sure you have stable Internet connection. 2 Mb/s is considered sufficient upload/download speed to use PitchVantage (Google Speed Test).

Then, clear the cache and hard reload your Chrome browser:

On your computer, open Google Chrome
At the top right, click More or three vertical dots
Click More tools
Click Developer Tools
Hold down the control/cntrl button (for Windows users only) and then simultaneously right click on the Reload icon (at top left corner near browser address bar)
Click Empty Cache and Hard Reload

Restart computer. Do NOT launch Google Chrome in incognito mode. Now, go to https://app.pitchvantage.com/ and try again. If the issue persists, contact us for help. In the meantime, try a different browser, or follow the steps below to delete old indexeddb:

On your computer, open Google Chrome
At the top right, click More or three vertical dots
Click More tools
Click Developer Tools
Open the Application panel from the menu
Under Storage, expand on IndexedDB then click on the UnityCache option
Click Delete database
Restart Chrome