Calculating results: progress bar not finishing to 100%

If your PitchVantage results are stuck and the progress bar doesn't reach 100%, try the following:

1. Perform a few quick checks

• Close all other applications and browser tabs.
• Check your internet speed Here. A connection speed of 2 Mbps or higher is generally sufficient.
• If you're using an external microphone or camera, make sure it is connected, powered on, and recognized by your device. If needed, disconnect and reconnect it.

2. Check for updates

Make sure you're using the latest version of your operating system and browser.

• Operating System: Mac or Windows
• Browser: Google Chrome | Firefox | Microsoft Edge | Safari

Note: If your browser is out of date, download and install the latest version before trying again.

3. Verify your camera and microphone settings in PitchVantage

1. Log in to PitchVantage.
2. Click the Settings icon in the top-right corner.
3. Select the camera and microphone you want to use for recording.
4. Click Save Settings.
5. Complete a test recording on the Settings page and play it back to confirm both video and audio are working properly.

If the test recording does not work, the issue may be with your camera or microphone. Try selecting a different device and test again.

If the issue persists

• Try using a different web browser.
• Alternatively, use the PitchVantage app on your phone or tablet.