First, a few quick checks:
- Close all other applications and browser tabs.
- Are mic and cam plugged in (if external device) AND turned on? Disconnect and reconnect.
Have you allowed BOTH levels of permission?
Next, check for updates:
- Operating system: Mac | Windows
- Browser: Google Chrome | Firefox | Microsoft Edge | Safari
*If your browser version is too old, you need to download the latest version and install.
Lastly, do a test recording HERE and play back to check video and audio quality. If the test recording didn't work, your device might be the issue. Use a different mic/cam.
If the issue persists, try a different browser or download PitchVantage app on your phone/tablet.
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