Post Processing bar not moving (Chrome)

Modified on Fri, 08 Mar 2024 at 03:24 PM

A few things to check:

First, please make sure you have stable Internet connection. 2 mb/s is considered sufficient upload/download speed to use PitchVantage (Google Speed Test). Close all other applications and browser tabs.

Then, check for Google Chrome updates:

Open Chrome on your laptop
At the top right, click three vertical dots
Click Update Google Chrome (if there isn't an update button, you have the latest version)
If your Chrome version is too old, you may need to uninstall then reinstall Chrome. To download Chrome, click here.

Next, clear the cache of your Google Chrome browser:

On your computer, open Google Chrome
At the top right, click More or three vertical dots
Click More Tools
Click Clear browsing data > click the Basic tab
Select All time for time range
Leave the box next to Browsing history unchecked
Leave the box next to Cookies and other site data unchecked
Check the box next to Cached images and files
Click Clear data

Check your hardware. Are mic and cam plugged in (external device) AND turned on? Disconnect and reconnect. Do your cam and mic work in other apps such as Skype or Zoom? If not, hardware might be the problem.

Check your anti-virus software such as Kaspersky.

Restart computer. Now, go to https://app.pitchvantage.com/ and try again. If the issue persists, contact us for help. In the meantime, try a different browser.