Troubleshooting: camera

Modified on Wed, 14 Jun 2023 at 10:35 AM

1. Is your camera plugged in (external camera) AND turned on?


2. Windows only: is your camera disabled or need a driver update? Click Start > Go to Device Manager > Find Imaging devices or Camera > Update Device Driver.


3. Close all other applications and browser tabs.


4. Check your anti-virus software.


5. Select and test your camera in PitchVantage Settings at the top right corner (next to Help button).


6. Are you able to record yourself here:


7. Try a different browser.


8. Does your cam work in other applications such as Skype or Zoom? If not, hardware might be the problem.


If issue persists, contact us for help.

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