1. Is your camera plugged in (external camera) AND turned on?

2. Windows only: is your camera disabled or need a driver update? Click Start > Go to Device Manager > Find Imaging devices or Camera > Update Device Driver.

3. Close all other applications and browser tabs.

4. Check your anti-virus software.

5. Select and test your camera in PitchVantage Settings at the top right corner (next to Help button).

6. Are you able to record yourself here:

7. Try a different browser.

8. Does your cam work in other applications such as Skype or Zoom? If not, hardware might be the problem.

If issue persists, contact us for help.