Initializing PitchVantage circle spinning (Firefox)

Modified on Wed, 14 Jun 2023 at 09:41 PM

Issue: Initializing PitchVantage circle keeps spinning and does not get to the login page.

First, please make sure you have stable Internet connection. 2 Mb/s is considered sufficient upload/download speed to use PitchVantage (Google Speed Test).
 
Then, clear the cache and hard reload your Firefox browser:
  • Windows: while on Firefox browser, press Ctrl + Fn + F5 on your keyboard, or press Ctrl +⇧ Shift + R on your keyboard.
  • Mac: while on Firefox browser, press ⌘ Cmd+ ⇧ Shift + R on your keyboard.

Restart computer. Do NOT launch Firefox in incognito mode. Now, go to https://cloud.pitchvantage.com/ and try again. If the issue persists, contact us for help. In the meantime, try a different browser.

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