Issue: Initializing PitchVantage circle keeps spinning and does not get to the login page.

First, please make sure you have stable Internet connection. 2 Mb/s is considered sufficient upload/download speed to use PitchVantage (Google Speed Test).

Then, clear the cache and hard reload your Edge browser:

  • Windows: while on Edge browser, press Ctrl + Fn + F5 on your keyboard, or press Ctrl +⇧ Shift + R on your keyboard. 
  • Mac: while on Edge browser, press ⌘ Cmd+ ⇧ Shift + R on your keyboard.


Restart computer. Do NOT launch Edge in incognito mode. Now, go to and try again. If the issue persists, contact us for help. In the meantime, try a different browser.